Agent Support Representative

Description

You’re an outgoing person who loves interacting with different personalites. You thrive in an environment where you can problem solve and provide top notch customer service. You enjoy multi-tasking and have a strong attention to detail. If this sounds like you, the Precoa Agent Support Team wants to meet you! 

What you’ll do (and why you’ll love doing it)

As an Agent Support Representative, you will be a go-to contact for our field sales team. Your primary role will be fielding requests and assisting with operational duties to ensure that our sales reps can perform at the highest level. You will also assist our inside sales team with special requests and maintain leads and data in our CRM. 

This role requires someone with customer service skills, strong work ethic and the ability to communicate in multiple formats (phone, email, chat etc.) 

What we offer you as part of #PrecoaLife

• Work remote from home or in a hybrid setting at Precoa headquarters 
• Competitive hourly pay based on experience plus company bonuses 
• 18 days PTO and minimum 6-weeks paid weeks parental leave
• Health, Dental, and Vision benefits
• 401k, with company match and $25,000 Life Insurance Policy 

If you have these skills, we want to talk with you!

• 1-2 years’ work experience in administrative/customer service related fields or undergraduate degree
• Proficient in Microsoft Office, Google Drive, Zoom, ADP 
• Communication – Speaks clearly, listens and obtains clarification, and is empathetic
• Strong written communication and composition skills
• High level of professionalism
• Task Management – Works well taking direction from different team members; Balances competing tasks efficiently with a positive attitude; Gathers and organizes information for analysis; Identifies problems and raises a flag in a timely manner

About Precoa

Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed®;. 

Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian’s top workplaces for 12 consecutive years, and we support our external and internal partners with these core values in mind. 

Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together.

Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.